Privacy Policy
Last updated 2026.
Note for the site owner: this is a plain-language starting point, not legal advice. Update the "Analytics and tracking" and "Third parties" sections to reflect exactly which tools you actually install (Google Analytics, Google Ads, Meta Pixel, call tracking, form plugins), and have it reviewed before launch.
The short version
We collect what we need to answer your call and repair your truck. We do not sell your information. We do not send marketing you did not ask for.
1. Who we are
Mobile Diesel Repair Lakeland provides mobile diesel and heavy truck repair in Lakeland, Polk County and the I-4 corridor, Florida. This policy covers the website at mobiledieselrepairlakeland.com and information collected in the course of providing service.
2. What we collect
Information you give us
- Your name and phone number
- Your email address, if you provide one
- Your location — road, exit, facility or address
- Vehicle details: make, model, year, engine, unit number, VIN
- A description of the fault and any diagnostic data read from the vehicle
- Company or fleet name, if applicable
- Billing information necessary to process payment
Information collected automatically
- Standard web server logs: IP address, browser type, pages viewed, timestamps
- Referring website, if you arrived from a link or a search
3. How we use it
- To dispatch a technician to your location
- To diagnose, quote and perform repairs
- To contact you about your service call
- To produce invoices and service records
- To maintain vehicle service history for fleet customers
- To meet legal, tax and insurance obligations
- To understand which parts of this website are useful
4. What we do not do
- We do not sell your personal information
- We do not rent or trade contact lists
- We do not send marketing messages you have not asked for
- We do not share your data with third parties except as described below
5. Who we share with
We share information only where necessary to deliver the service:
- Technicians and subcontractors assigned to your service call
- Parts suppliers, limited to what is needed to source the correct part
- Payment processors for card transactions
- Fleet or account holders, where you are operating their vehicle and they are responsible for the invoice
- Insurers or legal authorities, where we are required to or where necessary to establish or defend a legal claim
6. Analytics and tracking
This site may use standard web analytics to understand traffic and page performance. Any such tools are listed here once installed. If advertising or call-tracking tools are added, this section will be updated to name them and describe what they collect.
You can control cookies through your browser settings. Blocking them will not prevent you from using this site or from calling us.
7. Text messages and calls
If you call or text us, we retain your number to respond and to maintain a service record. If we text you about your service call, that is transactional communication about the job you requested, not marketing. Reply STOP at any time to opt out of further messages.
8. How long we keep it
Service and invoice records are retained as long as necessary for warranty, accounting, tax and legal purposes — typically several years. Website analytics data is retained per the settings of whichever tool is in use. Enquiries that do not become jobs are kept only as long as needed to respond.
9. Security
We take reasonable measures to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not send sensitive information such as full card numbers by email or through the website form.
10. Your choices
- Access: ask what information we hold about you
- Correction: ask us to fix anything inaccurate
- Deletion: ask us to delete information, subject to records we must retain for legal, tax or warranty reasons
- Opt out: ask not to be contacted other than about an active service call
To make any of these requests, contact us using the details below.
11. Children
This is a commercial heavy truck repair service. It is not directed at children, and we do not knowingly collect information from anyone under 13.
12. Changes to this policy
We may update this policy. The date at the top reflects the most recent revision.
13. Contact
Questions about this policy or your information: (863) 267-9130 or dispatch@mobiledieselrepairlakeland.com.